General conditions
DUKE HOST GENERAL CONDITIONS
RESERVATION AND CANCELLATION POLICY:
At DUKE Host, we aim to provide you with the best possible experience when booking our apartments. Our cancellation policy may vary depending on the specific apartment, and you can find the details in the respective apartment's listing. However, we offer free cancellations for reservations made from the day of booking up to 5 days before your check-in date.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
DAMAGE DEPOSIT:
Before arrival, we will request a damage deposit, the amount of which will be specified in the apartment's listing. This deposit must be paid with a credit card and will be refunded within 7 days after your departure, provided the apartment is in good condition. Any damages will be deducted from this deposit.
CHECK-IN AND CHECK-OUT:
Our check-in time is between 3:00 p.m. and 23:00 p.m.
Check-out must be at 11:00 a.m. or earlier.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
YOUR OBLIGATIONS:
You and all occupants must provide identification upon arrival.
Loud music and parties are prohibited, and quiet hours are from 10 pm to 10 am.
Smoking is strictly forbidden in our apartments.
By booking with DUKE Host, you agree to our Terms and Conditions.
APPLICABLE LAW AND JURISDICTION:
Any disputes will be governed by Spanish law, and the Courts and Tribunals of Madrid, Spain, will have jurisdiction.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
Please note that this is a translation of the official Spanish version and is for informational purposes only.